About Pingdelivery

Pingdelivery was created in 2016 and combines logistics and IT. We have mastered difficult markets of South-East Asia, Africa and South America and CIS. We have managed to organise delivery of goods for e-commerce customers in these regions.

Nowadays our company is developing last-mile IT platform that enables companies from around the world to receive the services for efficient automation of their e-commerce / logistics business, be it distribution logistics, WMS, last mile delivery or warehouse management.

Everyone has a chance to join our network of agents that should lead to the emergence of new partnerships, success stories and business growth for each participant of the initiative.
How did it all begin?
This was not the first logistical project for the Pingdelivery team. From 2011 to 2016 the team was engaged in projects for automation of logistical solutions for E-commerce. At first it was the aggregation of delivery services in Russia, later we completed the project in the field of long-haul transportation using a large network of distribution centres.
In 2016, in a conversation with one of the partners we were discussing the issue of expanding his sales markets in developing countries, whose residents do not have access to the services of such giants of electronic commerce as Alibaba, EBay and Amazon.

The quality of service is quite immature in some of the developing countries. Considering specific local mentality, building a remote business in such places is an extremely risky enterprise.

We did a pilot launch and decided to test the organisation of deliveries to our first customers by tested and proven way, which was the aggregation of courier services. We found local companies and cooperated with them. After some time we got unsatisfactory results. The first delivery report showed that only 20-30% of all items had been successfully delivered.
It was necessary to analyse the market to understand the reasons for the failure. In some cases we even had to visit these countries and see for ourselves how the work was organised. As it turned out the problem rested with the mentality of the locals and other specific local problems.
Local delivery services had poor communication lines with couriers and as a result, couldn't obtain proper feedback and respond quickly to non-standard situations. Also, there were no proper financial incentives for couriers to successfully deliver items. The courier received remuneration in any case.
They lacked any standards for couriers' work which ensure quality service. Scripts for delivery of items were practically unknown. Very often the courier either didn't call the client before the actual delivery or phoned him/her already on arrival.
When the client didn't respond to the telephone call, they just returned the items to the warehouse where they were re-packaged and then delivered to the next client. No more attempts were made to actually deliver the package to this client again. Sometimes the packages which had to be delivered in 2-3 days, were actually delivered a week later.
It was difficult to get a clear picture of the status of orders. Verification wasn't carried out on a regular basis and it often didn't show the real picture. This led to constant delays in money transfers which, in their turn, significantly affected the business because money simply didn't work.

When we saw the first results we decided to try out the crowd-source delivery model. This model was better but still not the best one. The delivery was flexible, well-managed, with good feedback but not stable enough. Often the crowd-couriers' positions were taken by young people who treated it as part-time work and these people lacked proper motivation. So after a few months they started to look for another job or went back to their studies.

It was at this particular point in time that we felt a pressing need to automate the work of field teams. We introduced one of the most popular IT solutions for last mile delivery which was on the market but later we realised that it was made for a perfect world and it didn't give us sufficient transparency and control of couriers. This experience has brought us significant financial losses. We also suffered some loss of reputation due to fraud among employees. We urgently started to work on our own solution that had to make allowance for local nuances and specifics glaringly absent with other software companies.

Agent network
Agent network
The most successful was the third business model - a network of agents. We started to look for local entrepreneurs who were willing to work in this business and solve all issues with employing couriers and monitoring their performance. We provided support in terms of automation of processes and also did some legal and financial consulting. With the evolution and maturing of our IT solutions some of our friends and partners in logistical business began to contact us.
Having learnt about our capabilities they immediately started to connect their courier teams to our software. With the expansion of the portfolio of our clients in other countries we began to discuss the possibility of delivering by our partner teams. Thus was formed the agents' network for delivery of goods who used our software.

Customized solution for any vertical
We understood well that the process of organising deliveries depends on specific businesses. From the very start we were making our product flexible and adjustable. Even companies seemingly operating in the same business for the delivery of flowers can have differences in processing orders or communicating with customers. So from the very start we chose the path of customization of our products for customers. Depending on their needs, we can enable or disable individual modules, functions and configure the processing the order status. We can also empower the users to finalise our product for the needs of their customers so that they don't interfere with other users of the system.

Developing our IT products and working with more varied companies, we began to receive clients from various industries. So now among our clients are not just courier services but also food delivery companies, flower delivery companies, pharmacies, Internet shops, local startups, aggregators, order fulfilment companies, marketplaces, ad classifieds.

We love partnerships and collaborations, which allow people to develop a variety of businesses, to focus on the core competencies by providing the opportunity to cover all the needs of our customers with our products and services.

The global platform for last mile delivery
We can see huge potential in the consolidation of e-commerce via integrated automation of logistics and in particular last mile delivery. The market of online sales is increasing from year to year and this trend is only intensifying. There will be more and more small and medium-sized companies that will provide professional delivery services. All of them will have to deal with the issue of business automation.

Many clients have specific requests for deliveries that can't be addressed by such giants as FedEx, UPS, etc. By combining different companies into a single marketplace we can set up the system of correct requests and scoring of the service providers and take into account their efficiency.
Many companies in the U.S. and Europe cope well with the optimization of internal processes. However, the enormous potential for efficiency also lies in the overall integration, which will allow companies to distribute their deliveries during peak periods, to handle deliveries by other services and to consolidate parcels from different sellers for one buyer. That will improve their performance and reduce costs and it will be beneficial both for the company and for the end customer. We are also preparing for this future.
Contact us!
We will be happy to hear your story and collaborate.